Our IDEAL guide to beauty salon etiquette including how much to tip and when is too late to show up to an appointment
Confused on how much to tip if you get your nails done? Want to know how do you make sure you get the beauty treatment/haircut you want?Vaniday’ s leading hair ambassador, CJ Vineall from top London salon Michael John takes us through the most-asked client questions when it comes to booking beauty services for the ultimate guide in making the most of your appointment and the best customer service possible.
Vaniday is the new booking platform connecting customers with the industry’s key experts in multiple categories spanning hair, makeup and nails right through to top personal trainers, yoga instructors and wellbeing specialists for a healthy mind, body and spirit.
How late is too late to show up for an appointment?
This really does depend on the service you’re having, for a hair appointment we would say to try and not be more that 10-15 minutes late. It is sometimes challenging with the tube and traffic in London but stylists and beauticians do have set timings for appointments that enable us to deliver the best possible service in that time, that includes a consultation to find out what you are looking to have done, a relaxing massage at the basin and the colour/cut and styling of course. The later you are for an appointment the less time we have which increases the pressure to facilitate each part of your salon journey.
Should you prepare for your appointment?
Absolutely, in order for professionals to deliver great results we need an idea of what our clients are looking for, especially when it comes to hair. I would recommend thinking about some ideas or bringing in some images of styles that you really like, this then forms the starting conversation in our consultations. We can see what you like and discuss how we can bring elements to your style, taking in to consideration your hair type, texture, styling routine and personal style. Clients that know what they want but are also flexible when it comes to tailoring that look in terms of suitability enables us to deliver exactly that and makes for a great salon experience. Communication is so key.
“For beauty it’s the same, take in to consideration the treatment you are booked in for, especially a service like waxing where it’s important to not apply oils or lotions that day so you can ensure you get the best results from your service.
How do you make sure you get the beauty treatment/haircut you want?
With Vaniday customers can search by the individual professional so you immediately have access to their personal Vaniday profile which features a photo of them along with images of their previous work and detailed reviews from previous clients. This helps removes the mystery of who you are booking in with so you can already see if you will get on and like their previous work. Once in salon the consultation is key, if you are looking for a big change I would recommend booking in for a consultation prior to your appointment so you have a full understanding of the services you are having and the results. It’s also a great idea if you are looking for some style advice and expert opinion.
Is it rude to use your phone in a salon?
Not at all, we all know how important our phones are, many of our clients use salon time to catch up on emails or read blogs that they haven’t had time to otherwise. It’s especially great to see clients on their phones if they are leaving us a great review!
What do you do if you don’t like your treatment?
Customer Service is important to Vaniday and after each appointment booked through the platform their customer service team contacts each client to review the service and also contact the salon to follow up. If you are unhappy with your service, which although we have detailed consultations in place can sometimes still happen, it’s important you speak to your stylist, the receptionist or salon manager so the team can rectify any problems right away for you.
How much should you tip?
It’s really up to the client’s discretion, it is common to tip around 10%, although we have had lovely gifts from happy clients including home baked treats to bottles of wine at Christmas!
Check out Vaniday’s services here: vaniday.com
