Complaining. It’s something we hate to do, however unfortunately sometimes it’s necessary. With this in mind, here are 5 IDEAL ways to complain effectively about anything
Do You have a Valid Reason to Complain?
Before you think about making a complaint, you should think about whether the reason is valid. If you are complaining because you want to end a contract early and you discover you need to pay a fee, then this will be in the small print and not an adequate reason to complain. Read all the terms and conditions before contacting the company in question. If, however, you have received bad service, then you have the right to complain.
What Do You Want to Achieve?
Ask yourself what you want to achieve from making a complaint. This will give you an idea of how far you want the complaint to go, how much time you’re prepared to commit to it, and what result you would be satisfied with. If you are looking for a refund or replacement, then making a standard complaint should be sufficient. If you’re simply seeking apology and an admission of guilt, a less formal process is probably the best way to go. However, if you have been subject to something more serious, such as medical negligence through a difficult birth, then you will need to seek the help of a people like professional Erbs Palsy lawyers. They can then send the complaint to the correct channels and seek compensation on your behalf.
Get the Details Right
When you complain, you need to ensure that you have all of the details right. Check times, dates and details of the incident, preferably with written or recorded evidence. If you have anyone that can corroborate your version of events, then you need to mention their name and address so that they can be contacted if necessary. It is important that you contact any such witnesses first to make sure they are happy to be contacted and have their details included. Don’t invent details or embellish, it could land you in hot water later down the line.
Make sure that when you write the letter or speak to anyone from the company, that you remain calm and polite. You are more likely to get a good response if you maintain your manners.. Also, the company doesn’t have to deal with anyone that is rude or abusive, so it is in your best interests to keep cool. It’s important to remember, on a human level, that the person you’re complaining too is most likely to one culpable for causing your grievance. Therefore any anger directed their way is misplaced and unfair. Save your fury for companies and corporations, not the individual who’s just trying to make a living. In the same way, if you are met with any rudeness or hostility from the company, make sure you mention that in your complaint. You should also detail any subsequent rude behaviour and inform the complaints department about it.
Make Sure They Receive Your Letter
If you want to make sure that the company receives your letter and to prevent any delay, you should send your letter by special delivery. It also stops the company from denying that they received your letter at all. You should give them a certain time in which to reply, the usual amount of time is 14 days from when they received the letter from you.
Once you have lodged your complaint, the company should resolve your issues, if they don’t, you can take the matter further by asking for a higher-level of management to see it.